Job 4 of 16 · Outline

Reply to Google and Tripadvisor reviews in your café's voice

The problem

Diners read replies, especially to bad reviews. A calm, specific reply can win back more customers than the review lost.

What AI does

AI drafts a calm, personal reply to a review in your café's voice, using only the facts you give it. Complaints about illness or allergic reactions are investigated by you first and kept out of public back-and-forth.

Time

Time: 2 minutes per reviewTools: Google Business Profile, ChatGPT

The steps, in short

  1. Copy the review and note any facts you know about the visit.
  2. Have AI draft a reply in your voice.
  3. Edit it so it sounds like you and mentions only real fixes.
  4. Post it, and handle any illness or allergy report privately and properly.

A short sample prompt

Draft a short reply from me, the owner of [café name], to the review below. Tone: [your tone]. Thank them, stay calm, and mention only this fix: [real fix, or none]. No staff or customer names. Review: [paste, with names removed]

In the full playbook

  • 4 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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