For beginners

What can AI do for a small business?

Mainly, it writes first drafts of routine work: quotes, chasers, replies, policies and posts. You tell an AI chat tool such as ChatGPT, Google Gemini or Microsoft Copilot what you need, it writes a draft, and you check it and send it yourself. Below are real jobs from our playbooks, grouped by type. Each one has the exact prompt to copy.

Never used one of these tools? Start with how to use AI at work, for beginners.

Quotes, prices and proposals

Turn rough notes into a clear written quote, price list or proposal.

Chasing invoices and deposits

Polite chasers for late payers and clear deposit requests.

Policies, terms and procedures

First drafts of booking, cancellation and other policies for you to check.

Replying to enquiries and bookings

Fast, friendly first replies to new customers, written from your own details.

Reviews and complaints

Calm replies to reviews and complaints, so you can answer clearly when a message is upsetting.

Reminders and follow-ups

Reminders and follow-ups ready for you to send on time, in your words.

Listings, posts and marketing copy

Listings, posts and short marketing copy that stays honest.

Plans, notes and checklists

Simple plans, tidy notes, summaries and checklists from what you already know.

Find the playbook for your business

Every playbook starts with the jobs worth handing to AI first. There are 81 of them, from plumbers to parish clerks: see all business types.