Job 4 of 19 · Outline

Reply to reviews, especially the angry ones

The problem

Buyers check dealer reviews before travelling. Calm, factual replies show you deal with problems.

What AI does

AI drafts a calm, factual reply to a review from the facts you give it, without arguing or sharing customer details.

Time

Time: 5 minutesTools: ChatGPT, Gemini, Claude

The steps, in short

  1. Copy the review and note the facts.
  2. Note what has already been done about it.
  3. Have AI draft a calm reply.
  4. Check it and post it yourself.

A short sample prompt

Draft a calm, polite public reply to this car dealer review: [review text, names removed]. Facts: [facts]. Action taken: [actions]. Keep it under 80 words, don't argue, and invite them to contact [role] directly.

In the full playbook

  • 3 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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