Explain the extra time and fee for a matted coat

The problem

Owners often don't realise how much longer a matted coat takes. A calm explanation before the groom avoids a row at pickup.

What AI does

AI drafts a short, kind message explaining why a matted coat takes longer and costs more, using your own surcharge and options. Decisions about the dog's coat and comfort are yours, and you tell the owner before you start.

Time

The steps, in short

1. Note your matting surcharge and the reason for it.
2. Have AI draft a short, kind message.
3. Save it for when you need it.
4. Speak to the owner before the groom, not at collection.

A short sample prompt

Draft a short, kind message to an owner explaining that their dog's coat is matted, so the groom will take about [time] longer and cost [amount] more. Offer these options: [your options]. No blame.