Job 11 of 16 · Outline

Explain extra charges for overgrown or missed cuts

The problem

After skipped cuts the next visit takes twice as long and fills the van with waste. Explaining the extra charge upfront avoids disputes on the day.

What AI does

AI drafts friendly wording that explains why a visit after missed cuts costs more, using the rate you set. You record the time and waste on the day so the charge is backed up.

Time

Time: 15 minutesTools: ChatGPT, Gemini

The steps, in short

  1. Decide how you will price a catch-up visit.
  2. Have AI draft wording for your agreement and a message for customers.
  3. Tell the customer before the visit, not after.
  4. Record the extra time and waste on site.

A short sample prompt

Write a brief, friendly message for a customer on my gardening round who has missed [number] cuts. Say the next visit needs extra time because of the growth, charged at [your rate]. Keep it warm and not scolding.

In the full playbook

  • 4 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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