Customer letters and emails: a prompt pack for small service businesses

Customer letters and emails is a pack of 25 prompts for the messages a small service business writes again and again: quotes, follow-ups, booking confirmations and reminders, delays and changes, price changes, payment reminders and first replies to complaints. It was written with cleaners, beauty salons, cafés and restaurants, landlords, plumbers, gardeners and landscapers, roofers, electricians, builders and freelancers in mind, and is written for AI chat tools. Each prompt starts from the notes, prices and terms you give it, keeps customer details out of the AI tool by using labels, and ends with a check to do before you send. The AI drafts the wording; you decide prices, terms and next steps, and approve every message. Where a message touches rules, such as a rent increase in England or a late payment from another business, the pack points you to the official UK guidance rather than giving legal or debt advice.