Reviews and replies: a prompt pack for the hard cases

Reviews and replies is a pack of 25 prompts for the reviews that are difficult to answer well, not the easy thank-yous. It covers reviews from people with no record of ever buying from you, attempts to get money in return for taking reviews down, refund demands tied to a threatened review, apologies that stay clear of accepting blame, and replies that keep patient and client confidentiality. It starts with situations any business can face, then moves on to holiday accommodation, places to eat, tradespeople, salons and, at the end, regulated clinics and advisers, where replies need extra care. The AI drafts the wording from facts you supply, with names and personal details left out, and you check and post every reply yourself. Where the rules matter, such as the UK bans on fake reviews and on hiding that a review was incentivised, the pack points to the official guidance and the platforms' own policies instead of giving legal advice.