Job 13 of 16 · Outline

Reply to a review after an unhappy groom

The problem

A bad review about a shave-down can look worse than it was. A calm reply that explains the welfare reason reassures future customers.

What AI does

AI drafts a calm public reply to an unhappy review, thanking the owner, explaining briefly in your words and inviting them to talk privately. You remove personal details and post it only once you're calm.

Time

Time: 5 minutesTools: ChatGPT, Gemini

The steps, in short

  1. Wait until you feel calm.
  2. Have AI draft a reply from the review and your brief explanation.
  3. Remove any personal details.
  4. Post it with an offer to talk privately.

A short sample prompt

Draft a calm, kind public reply to this review of my grooming business. Acknowledge the owner's disappointment, explain briefly that [your reason], and invite them to contact me at [contact]. Review (names removed): [paste]

In the full playbook

  • 4 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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