Job 7 of 10 · Outline

Reply when a client haggles, using your own minimum and what you will trade instead of a discount

The problem

The guidance says to know your minimum, what you will flex on and what you will not, and to trade scope, timeline or terms instead of discounting for nothing. A practitioner on the same site describes a client asking why they should pay when AI can do it for a fraction. Replying on the spot, under pressure, is when people give in. AI can put your own written minimum and your list of trade-offs into a calm reply and a short decision note for you. It does not decide your price, argue the value of your craft for you or write any copy: you decide what you will accept.

What AI does

AI drafts a calm reply to a client who pushes back on price, offering the trade you choose instead of a straight discount. Your minimum and your trade-offs are decided before the conversation, and you send the reply yourself.

Time

Time: About 20 minutes per negotiationTools: ChatGPT, Gemini

The steps, in short

  1. Settle your lowest fee and the things you could change instead.
  2. Sum up the client's request in one line, without names.
  3. Have AI draft a calm reply that offers your chosen trade.
  4. Remove anything apologetic, send it, and confirm any change to the quote in writing.

A short sample prompt

A client wants a lower price: [one-line summary]. My minimum is [amount], and instead of a discount I can offer [trade-off]. Draft a short, calm reply to [CLIENT] that offers this trade, without apologising or arguing about value.

In the full playbook

  • 6 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (5 points)
  • UK notes with official sources
The full playbook

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