Job 10 of 16 · Outline

Set a policy for visits cancelled on the day

The problem

Turning up to a locked gate or a "not today, thanks" wastes a slot you could have filled. A clear policy agreed upfront makes charging fair and less awkward.

What AI does

AI drafts a short policy for late cancellations and days when you can't get in, plus a polite message to send when it happens. The notice period and any charge are yours to set fairly.

Time

Time: 15 minutesTools: ChatGPT, Gemini

The steps, in short

  1. Decide how much notice you need and what you charge when it isn't given.
  2. Have AI draft the policy and a short message for when it happens.
  3. Put the policy in your agreement so customers see it before it ever applies.
  4. Use the message when needed and keep a note each time.

A short sample prompt

Draft a short policy for gardening visits cancelled late or where I can't get in. Notice I need: [hours]. Charge: [your charge]. How to rebook: [details]. Also write a polite, brief message to send when it happens.

In the full playbook

  • 4 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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