Set a policy for visits cancelled on the day
The problem
Turning up to a locked gate or a "not today, thanks" wastes a slot you could have filled. A clear policy agreed upfront makes charging fair and less awkward.
What AI does
AI drafts a short policy for late cancellations and days when you can't get in, plus a polite message to send when it happens. The notice period and any charge are yours to set fairly.
Time
The steps, in short
- Decide how much notice you need and what you charge when it isn't given.
- Have AI draft the policy and a short message for when it happens.
- Put the policy in your agreement so customers see it before it ever applies.
- Use the message when needed and keep a note each time.
A short sample prompt
Draft a short policy for gardening visits cancelled late or where I can't get in. Notice I need: [hours]. Charge: [your charge]. How to rebook: [details]. Also write a polite, brief message to send when it happens.
In the full playbook
- 4 steps in full
- The exact prompt to copy
- A check-before-you-send list (3 points)
- UK notes with official sources