Agree in writing who's responsible when the customer buys the parts

The problem

Customers buy taps and toilets online, then blame the fitter when they fail. A short note agreed before you start makes it clear.

What AI does

AI drafts a short, friendly note setting out who is responsible when a customer buys their own parts, based on your own position. It goes out alongside your quote, and you file the customer's answer.

Time

The steps, in short

1. Decide your position on fitting parts customers buy.
2. Have AI draft a short, friendly note.
3. Include it with your quote, asking the customer to confirm by reply.
4. File their answer alongside the job.

A short sample prompt

I'm a plumber in [nation]. Draft a short, friendly note for customers who supply their own parts, explaining my position: [position]. Clear on who covers what, with no blame.