Job 2 of 19 · Outline

Reply to Google reviews (good and bad) in two minutes

The problem

Replying to reviews shows future customers you care. It's also easy to put off, especially the bad ones.

What AI does

AI drafts a short, warm reply to a review of your plumbing business, positive or negative. You add a real detail about the job, make it sound like you, and post it yourself.

Time

Time: 1 to 2 minutes per reviewTools: Google Business Profile, ChatGPT

The steps, in short

  1. Open the reviews on your business profile.
  2. Copy the review text, leaving out any personal details.
  3. Have AI draft a reply in a warm, professional tone.
  4. Edit it to sound like you, then post it.

A short sample prompt

I run a plumbing business in [nation]. Draft a brief, warm and professional reply to this review. If it's a complaint, stay calm and offer to talk it through privately. Review: [paste]

In the full playbook

  • 5 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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