Lay out self-managing and a managing agent side by side for a neighbours' meeting from your own facts
The director who started the thread asked what to take into consideration before self-managing, and the replies list the hard parts of self-managing: collecting money from neighbours, who takes the call at 2am, and who handles correspondence. Neighbours want to see the choice laid out simply. AI can build a neutral side-by-side table and a one-page explainer from the facts you give it, including fees you have been quoted. It cannot tell you which is better or what is right for your block, and it must not guess fees or legal duties: you give the facts and the leaseholders vote.
Steps
- List the jobs your block needs done in a year: repairs, cleaning, insurance, accounts, service charge demands and collection, notices, meetings, compliance. LAS has a list of what is usually involved that you can start from.
- For each job, write who would do it if you self-manage (a named volunteer role, an outside accountant or contractor) and who would do it under a managing agent. Add the fees you have actually been quoted by at least two agents, copied from their quotes.
- Write down what worries your neighbours, in your own words and with no names, for example emergencies out of hours, chasing arrears, and volunteer time.
- Paste the lists into the prompt and ask for a neutral table and a one-page explainer.
- Check every figure against the quotes and remove any recommendation or legal claim. Ask your solicitor or an agent about anything on the legal duties of directors.
- Share the sheet at a members' meeting and let the members decide. Minute the discussion and the decision.
The exact prompt
I am a volunteer director of a residents' management company or right to manage company for a block of flats in England or Wales. The members are discussing whether to manage the building ourselves or use a managing agent. Using ONLY the facts below, draft a neutral one-page comparison for a meeting of neighbours. You must NOT recommend either option, say which is cheaper or better, state what any director's legal duties or liability are, or invent fees or services. Use ONLY the figures and tasks I give; put 'not stated' where I have given nothing. Do not use any names. Jobs the block needs each year: [text]. If we self-manage: who would do each job (a volunteer role, outside accountant, contractor): [text]. If we use a managing agent: what the quotes say the agent does, and the fee, copied by me from two or more quotes, and what is extra: [text]. Our neighbours' worries, in my own words: [text]. Produce: (1) a table with a row for each job and a column for self-managing and for a managing agent; (2) a one-page plain-English explainer of the two options that uses only the facts above, ending with the questions the members need to decide; (3) a list of questions to put to agents and to our accountant; (4) a list of anything that sounds like a legal point, for me to check with a solicitor.
✓ Check before you send
- The table and explainer use only the tasks and fees you gave.
- There is no recommendation, no claim that one option is cheaper or safer and no statement of legal duties.
- The fees are copied from real quotes from at least two agents.
- No name or flat went into the tool.
- The members voted and the decision is minuted.
UK notes extra
- England and Wales: LAS describes the types of leaseholder-run companies (RTM, freehold management company and residents' management company) and says they may manage the building themselves or use a managing agent; the lease and articles set the rules. LAS: how leasehold properties are managed (England and Wales; managing agent or self-managing).
- LAS says managing agents should follow a government-approved code of practice and belong to a redress scheme. LAS: how leasehold properties are managed (England and Wales; managing agent or self-managing).
- The TPI is a trade body whose members include managing agents, so what it says about agents is from that side. The Property Institute: advice note on service charge arrears, revised January 2024 (England and Wales; a trade body whose members include managing agents; general guidance only).
- Scotland: owners can appoint a property factor under the factors' rules, which differ; Northern Ireland: management companies and agents work under the lease. mygov.scot: the Tenement Management Scheme (Scotland). Citizens Advice Scotland: property factors (Scotland). Law Society of Northern Ireland: buying and living in a property with common spaces (Northern Ireland).
- The thread is one set of views from one forum and a trade view from TPI; treat both as opinions.