Reply to requests outside your package
“Could you also…” requests pile up until you’re working for free. A kind reply with a price keeps scope clear and the couple happy. Pricing the extra before you start, and getting a written yes, also avoids a dispute over the final invoice.
Steps
- Check your contract or package description for what is included, and note the line the request falls outside.
- Decide the price for the extra task, or an alternative (a supplier who can do it, or a smaller version of the task), and whether it changes the timeline.
- Example (made up, for illustration only): a couple on an on-the-day coordination package asks the planner to also design and order the place cards. The package covers the day only, so the reply thanks them, says stationery is outside the package, offers it for a set price, or suggests their stationer.
- Run the prompt below, leaving out names and the wedding date.
- Send it, and start the extra work only after the couple has agreed in writing, for example by reply email.
- Record the agreed add-on and price with the contract, and add it to the next invoice.
The exact prompt
Write a warm reply (under 120 words) from a wedding planner to a couple who asked for [EXTRA TASK]. Facts: my package includes [WHAT IS INCLUDED]. The request is outside it because [REASON IN ONE LINE]. I can do it for [PRICE], which covers [WHAT THE PRICE COVERS], and it [DOES / DOES NOT] change the timeline: [TIMELINE]. Alternative if they would rather not pay: [ALTERNATIVE]. Ask them to reply in writing to say which they would like before I start. Do not apologise for charging, do not invent terms or prices, and do not mention any law.
✓ Check before you send
- The reply matches your contract, and the line you checked supports it.
- The price and what it covers are correct.
- You have the couple’s written agreement before you do the work.
- The tone is warm, not defensive.
- The add-on is recorded with the contract and invoiced.
UK notes extra
- UK: terms in a consumer contract must be fair, including the ones that say what is excluded. Read yours against the CMA guidance, and ask a solicitor if you are unsure. CMA: unfair contract terms guidance (CMA37).
- UK: an extra agreed only by email or phone may count as a sale at a distance. GOV.UK lists what to tell the customer, including how they can cancel and when they lose the right to cancel. Check it before you start the extra work; this job states no cancellation rule. GOV.UK: online and distance selling for businesses (cancellation rights).