Write a no-show and late-cancellation policy, and the message to charge it
A no-show on a two-hour lash set is a big loss. A clear policy agreed at booking, and a calm message when you apply it, protect your income without losing good clients.
Steps
- Decide your rules: notice needed, the fee or deposit kept, late arrival cut-off.
- Run the prompt below.
- Add the policy to your booking app so clients agree when they book.
- Use the charge message when needed, with discretion for genuine emergencies.
The exact prompt
Write for a [UK] [lash / brow / nail / skin] business: 1. A no-show and late cancellation policy (under 150 words): notice [hours], fee [£ or deposit kept], late arrivals after [minutes] may be shortened or rebooked. 2. A kind message (under 70 words) for charging the fee after a no-show. 3. A first-time "let off" version (under 60 words). Fair, warm, no guilt-tripping. Use ONLY my rules.
✓ Check before you send
- Fees reflect your real loss.
- Clients agree before booking.
- You apply it consistently.