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From the AI playbook for beauty and nail salons

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Job 6 of 18ChatGPTInstagram

Write a no-show and late-cancellation policy, and the message to charge it

A no-show on a two-hour lash set is a big loss. A clear policy agreed at booking, and a calm message when you apply it, protect your income without losing good clients.

Time: About 20 minutes onceTool cost: you can start with a free AI tool

A free AI chat tool, then your booking app and saved replies

Steps

  1. Decide your rules: notice needed, the fee or deposit kept, late arrival cut-off.
  2. Run the prompt below.
  3. Add the policy to your booking app so clients agree when they book.
  4. Use the charge message when needed, with discretion for genuine emergencies.

The exact prompt

Copy, paste, then fill in the [brackets]
Write for a [UK] [lash / brow / nail / skin] business:
1. A no-show and late cancellation policy (under 150 words): notice [hours], fee [£ or deposit kept], late arrivals after [minutes] may be shortened or rebooked.
2. A kind message (under 70 words) for charging the fee after a no-show.
3. A first-time "let off" version (under 60 words).
Fair, warm, no guilt-tripping. Use ONLY my rules.

✓ Check before you send

  • Fees reflect your real loss.
  • Clients agree before booking.
  • You apply it consistently.

UK notes extra

  • CMA: unfair contract terms guidance.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑

More AI jobs for beauty and nail salons

  • Explain deposits or card-on-file clearly at booking
  • Make a 30-day plan to go from no clients to a booked diary
  • Rewrite your treatment menu so clients book the right thing (subscribers)
  • Build a clear consultation and patch-test form (subscribers)
  • Announce a price rise without losing your regulars (subscribers)
  • Plan a month of Instagram posts around your quiet days (subscribers)
  • Write rebooking reminders timed to each treatment (subscribers)

See all 18 jobs in the beauty and nail salons playbook → · AI agent playbooks for beauty and nail salons →

The full playbook

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