Job 14 of 19 · Outline

Reply to a post-sale problem calmly and fairly

The problem

A fault soon after sale is stressful for both sides. A calm reply that explains the next steps helps resolve it. AI doesn't decide who's liable.

What AI does

AI drafts a calm reply to a buyer's post-sale problem that acknowledges it and explains the next steps. AI doesn't decide who is liable or what remedy is due: you do, using official guidance.

Time

Time: About 10 minutesTools: ChatGPT, Gemini

The steps, in short

  1. Check the facts of the sale and the fault reported.
  2. Decide the next steps yourself, using official guidance.
  3. Have AI draft a calm reply, with no customer name.
  4. Send it and keep a record.

A short sample prompt

Draft a calm, polite reply to a buyer reporting a problem with a car bought on [date]: [fault, no names]. Acknowledge it and explain the next steps I have decided: [steps]. Do not add any promises or decisions of your own.

In the full playbook

  • 4 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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