Write a booking, no-show and late pick-up policy

No-shows and late pick-ups wreck a grooming day. A clear policy shared upfront cuts both. Deciding your own rules on deposits, late pick-ups, fleas and stopping a groom, and showing them before booking, avoids rows at the door.

A free AI chat tool

Steps

1. Decide your rules: deposits, cancellation notice, no-shows, late arrival, late pick-ups, fleas found, and when you will stop a groom.
2. Decide, in your own judgement, how you handle a dog that becomes too stressed or unsafe to groom, and what you charge if you stop. The AI tool does not decide that.
3. Example (made up, for illustration only): a one-person salon takes a deposit from new clients, asks for 48 hours’ notice to cancel, charges after 30 minutes of late pick-up, and may stop a groom if the dog becomes too stressed, charging only for the work done.
4. Run the prompt below with only your rules.
5. Check every fee is yours and the wording on stopping a groom matches how you work.
6. Put the policy in your booking app and on your website, and send it with every new booking so owners see it before the appointment.

The exact prompt

Write a booking policy for a [UK] dog grooming salon. Under 220 words, short headings, friendly.
Use ONLY these rules: deposit [details], cancellation notice [e.g. 48 hours], no-show [details], late arrival [details], late pick-up [e.g. charge after 30 minutes], fleas found [e.g. flea treatment bath at £00, salon cleaned], unsafe behaviour [e.g. we may stop the groom for the dog's safety, partial charge].
Do not add fees or rules, and do not give any advice about a dog’s health or behaviour.