Get matting consent at check-in, before you start
Owners are far less upset about a shave-down they agreed to in advance. A short consent note at drop-off covers the options and the welfare reason.
Steps
- Decide your options for matted coats and your extra charges.
- Run the prompt below.
- Add it to your intake form or a printed card.
- Talk it through with the owner and get a signature or written OK.
The exact prompt
Write a short matting consent section (under 150 words) for a [UK] dog groomer's check-in form. Explain kindly: matted coats can hide skin problems; de-matting can be painful, so a shorter clip may be the kinder option; the coat will grow back. Options: [shave-down / partial de-mat with time limit]. Extra charge: [£]. Owner ticks an option and signs. Plain, non-blaming.
✓ Check before you send
- The owner agrees before you start.
- Welfare comes before the look.
- Charges are clear.