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Write a cancellation and late-fee policy your clients can understand
Last-minute cancellations cost a walker the slot and the money, and many walkers feel awkward charging for them. A short policy that says what notice is needed and what happens if it isn't given, agreed before the first walk, means you're applying a rule rather than starting an argument.
Time: About 30 minutes onceTool cost: you can start with a free AI tool
Steps
- Decide your rules in your own words: how much notice is free, what fee applies for shorter notice, what counts as an emergency, and what you do if you cancel (for example for weather or illness).
- Think about the exceptions you'd honestly make, so the policy matches what you'll do.
- Paste the rules with the prompt below and ask for a one-page policy in plain English.
- Read it as a client would, and take out anything harsher than you'd apply in practice.
- Send it with your first booking message and ask the client to confirm they've read it. Keep their reply.
The exact prompt
I'm a UK dog walker. Turn my cancellation rules below into a short, friendly policy for clients, under 200 words, with short headings. My rules: [notice needed for no charge, fee for shorter notice or same-day, what counts as an emergency, what I do if I cancel, how to cancel]. Plain English, no legal terms. Don't add rules or fees I haven't given you.
✓ Check before you send
- The fees and notice periods are the ones you'll really apply.
- The policy says what happens if you cancel, not only the client.
- The client confirmed in writing that they've seen it before the first booking.
- Any fee is fair, clearly explained and checked by someone qualified if you're unsure.
UK notes extra
- Cancellation fees and notice terms for consumers must be fair and clear. CMA: unfair contract terms guidance.
- Bookings made online or by phone can carry statutory cancellation rights. Check the page and your booking process. GOV.UK: online and distance selling for businesses.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑