From the AI playbook for ecommerce and Etsy sellers

New to AI? You don't need to learn anything first. Follow the steps below: open the tool, paste the prompt, fill in the [brackets], then check the result before you use or send it. See also how to use AI at work, for beginners.

Job 2 of 15ChatGPTCopilot

Answer customer messages fast with saved templates

Quick, friendly replies win sales and better reviews. Most messages are the same ten questions.

Time: 30 minutes onceTool cost: you can start with a free AI tool

A free AI chat tool, then your platform's saved replies or email templates

Steps

List your most common messages: where's my order, personalisation, custom orders, sizing, returns, damaged item.
Run the prompt below.
Save each as a template and personalise it every time.

The exact prompt

Copy, paste, then fill in the [brackets]

Write saved reply templates for my online shop selling [products].
Situations: [list]. My policies: [processing time, delivery options, returns window, custom order terms].
Each under 70 words, warm and clear, with [Name] and [order number] placeholders.
For a damaged item, apologise, ask for a photo, and offer [my remedy]. Never blame the customer or the courier publicly.

✓ Check before you send

Templates match your actual policies.
Promises (delivery dates) are realistic.
Each reply is personalised before sending.

UK notes extra

UK: online buyers usually have a 14-day right to cancel, with exceptions for personalised items. GOV.UK: accepting returns and giving refunds.

Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑

More AI jobs for ecommerce and Etsy sellers

Write a product listing that sells without over-promising
Write a returns and refunds policy that's fair and legal
Plan a seasonal launch, like Christmas or Mother's Day (subscribers)
Tidy your sales records before the platform reports them (subscribers)
Turn one product listing into versions for each platform (subscribers)
Write variant listings (sizes, colours) in bulk (subscribers)
Sort incoming returns into a simple triage sheet (subscribers)

See all 15 jobs in the ecommerce and Etsy sellers playbook → · AI agent playbooks for ecommerce and Etsy sellers →

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