Job 12 of 17 · Outline

Offer to fix a genuine defect

The problem

Offering to put right a genuine problem keeps the customer and your reputation. Refusing to look turns it into a dispute.

What AI does

AI drafts a prompt, polite reply to a customer reporting a problem after your work, offering to inspect. You decide what's down to your workmanship only after you've seen it.

Time

Time: 15 minutesTools: ChatGPT, Gemini

The steps, in short

  1. Reply promptly to the report.
  2. Have AI draft a short, polite reply offering a visit.
  3. Inspect before accepting responsibility.
  4. Record what you find, with photos.

A short sample prompt

I'm a decorator in [nation]. Draft a brief, polite reply to a customer who has raised [issue] since I finished. Thank them and offer to visit on [date]. Admit nothing before I've inspected.

In the full playbook

  • 4 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
The full playbook

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