Job 13 of 19 · Outline

Write a plain-English warranty and callback policy

The problem

When a drip appears a month later, a clear policy settles whether it's your work, a new fault or a failed part, before tempers rise.

What AI does

AI turns your own terms into a clear policy on warranties and return visits. You check it against customers' legal rights in your nation, which your policy can add to but never reduce.

Time

Time: About 20 minutesTools: ChatGPT, Gemini

The steps, in short

  1. Decide your terms on labour, parts and exclusions.
  2. Have AI draft a plain-English policy.
  3. Check it against the official guidance on consumer rights for your nation.
  4. Add it to quotes and your website, and get professional advice if it matters a lot.

A short sample prompt

I run a plumbing business in [nation]. Turn my terms below into a short, clear policy on warranties and return visits that doesn't limit customers' legal rights. Terms: [paste]

In the full playbook

  • 4 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (3 points)
  • UK notes with official sources
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