Send short, honest updates on move day: running late, on our way, delays and keys

Customers on move day are anxious, and silence can read as trouble. A set of short messages you can send from your phone in seconds, with real times, can cut the 'where are you?' calls and the complaints that start with 'nobody told me anything'.

A free AI chat tool, then your own email or messaging app

Steps

1. List the moments on move day when a customer would want to hear from you: the day before, leaving the depot, running late, arriving, a delay, keys and finishing.
2. For each, decide what you'd honestly say, and what you won't promise (for example exact arrival times when traffic is uncertain).
3. Paste the list into the prompt below and ask for short, ready-to-send text messages with gaps for times.
4. Save them in your phone's notes or a message-template app so the driver can copy and send.
5. After a few jobs, change any message customers reply to with questions.

The exact prompt

I run a UK removals firm. Write short text messages (each under 35 words) our crew can send to a customer on move day.
Cover these moments: [the day before, leaving the depot, running late, arrived, delayed because of [reason], keys: collecting or handing over, finished].
Use gaps like [time] and [reason] for me to fill in. Friendly, calm and honest. Don't promise a time I haven't given, don't blame the customer or anyone else, and don't make excuses. Add a phone number: [number].