From the AI playbook for restaurants and pubs

New to AI? You don't need to learn anything first. Follow the steps below: open the tool, paste the prompt, fill in the [brackets], then check the result before you use or send it. See also how to use AI at work, for beginners.

Job 4 of 20ChatGPTCopilot

Cut booking no-shows with clear confirmations

An empty table for eight on a Saturday hurts. Clear confirmations and a fair deposit policy reduce no-shows.

Time: 20 minutes onceTool cost: you can start with a free AI tool

A free AI chat tool, then your booking system's confirmation and reminder messages

Steps

Decide your policy: when you take deposits or card details, cancellation notice, what happens on a no-show.
Run the prompt below.
Paste the wording into your booking system's confirmation and reminder templates.
Show the policy before guests book.

The exact prompt

Copy, paste, then fill in the [brackets]

Write booking messages for a [UK] restaurant.
Policy: [e.g. card details for groups of 6+, £10 per head charged for no-shows or cancellations with under 24 hours' notice].
1. Booking confirmation (under 80 words), including the policy in plain English and a line asking about allergies.
2. Reminder 24 hours before (under 50 words) with an easy way to cancel or change.
3. A short policy for the website.
Warm, not threatening.

✓ Check before you send

The policy is fair and shown before booking.
Charges match what your booking system actually does.
Cancelling is easy for guests.

UK notes extra

Cancellation charges must be fair and transparent to be enforceable. CMA: unfair contract terms guidance.

Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑

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