AI for hotels and B&Bs: 15 jobs to hand to AI this week
Small hotels and B&Bs live or die by reviews and repeat questions asked at 11pm. These jobs hand the writing to AI so you can get back to the guests in front of you.
Job 1 of 15ChatGPTGeminiClaude
Reply to guest reviews, good and bad
Future guests read your replies as closely as the reviews. A calm, specific reply to a bad review can win more bookings than five stars.
Time: 5 minutes per reviewCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Copy the review text (leave out the guest's surname).
Add the facts: what actually happened and what you've changed.
Use the prompt, then edit so it sounds like you.
Post from your booking platform or Google Business Profile.
The exact prompt
Copy, paste, then fill in the [brackets]
Draft a reply to this guest review for our [hotel / B&B] in [town].
Review: [paste]
What actually happened: [facts]
What we've changed since: [if anything]
Tone: warm, [British] English, no grovelling, no arguing. Under 90 words. Thank them by first name only. Don't mention room numbers, prices paid or any other guest. Don't offer refunds or compensation unless I say so: [offer or none].
✓ Check before you send
No personal details or booking information in a public reply.
Facts match what really happened.
You haven't admitted fault you don't accept.
UK notes extra
Don't offer discounts or freebies in exchange for reviews, and never write fake ones. CMA: fake reviews guidance.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 2 of 15ChatGPTGeminiClaude
Write a pre-arrival email that answers the usual questions
Most guest messages ask the same five things: check-in time, parking, breakfast, Wi-Fi, directions. One clear email before arrival cuts them in half.
Time: 20 minutes onceCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude), then your booking system's email templates
Steps
List your real details: check-in and check-out times, parking, breakfast hours, key collection, dogs, accessibility.
Run the prompt.
Paste the result into your booking system as an automated email, with placeholders for guest name and dates.
The exact prompt
Copy, paste, then fill in the [brackets]
Write a friendly pre-arrival email for guests at [property name], a [type] in [place].
Details: check-in [time], check-out [time], parking [details], breakfast [times, dietary options], key collection [details], Wi-Fi [how to find the password, not the password itself], dogs [policy], accessibility [honest details], directions [from station/main road].
Keep it scannable with short headings. [British] English. End by inviting them to tell us about allergies or special occasions.
✓ Check before you send
Every time and policy is correct.
No door codes or passwords in a template that might be forwarded.
The accessibility details are honest and specific.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 3 of 15ChatGPTGeminiClaude
Refresh your listing and website description
Tired listing copy undersells you. AI can turn your notes on what guests love into fresh, accurate copy for your site and each booking platform.
Time: 30 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Pull 5 recurring compliments from real reviews.
List your actual facilities and what's nearby, with honest walking times.
Run the prompt and pick the best version for each platform.
The exact prompt
Copy, paste, then fill in the [brackets]
Write a listing description for [property name], a [number]-room [hotel / B&B] in [place].
What guests mention most in reviews: [list].
Facilities: [list]. Nearby: [places with honest walk or drive times].
Give me: a 150-word website version, a 60-word booking-platform summary, and 5 short feature bullets. [British] English. No "hidden gem", no "nestled". Don't claim anything not in my notes.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 4 of 15ChatGPTGeminiClaudeWhatsApp Business
Build a set of quick replies for guest messages
Saved answers to common questions make late-night messages a 10-second job and keep answers consistent across staff.
Time: 30 minutes onceCost: free tools work
A free AI chat tool, then WhatsApp Business quick replies or your booking inbox
Steps
Scroll back through a month of guest messages and list the questions that repeat.
Run the prompt with your real answers.
Save each as a quick reply (in WhatsApp Business: Settings → Business tools → Quick replies).
The exact prompt
Copy, paste, then fill in the [brackets]
Turn these common guest questions and my answers into short, friendly saved replies for [property name].
[question: my answer]
[question: my answer]
Each reply under 50 words, [British] English, ends with an offer to help further. Keep my facts exactly.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 5 of 15ChatGPTGeminiClaudeCanva
Write a local guide guests actually use
A one-page guide to your favourite pubs, walks and rainy-day options makes guests feel looked after and earns specific praise in reviews.
Time: 40 minutesCost: free tools work
A free AI chat tool, then Canva's free plan for layout
Steps
Write your own list of places you genuinely recommend, with a line about why.
Run the prompt to tidy it into a guide.
Check every opening day and phone number yourself before printing.
The exact prompt
Copy, paste, then fill in the [brackets]
Turn my notes into a one-page local guide for guests at [property name] in [place].
My recommendations: [place: why I like it, walk time].
Sections: eat and drink, walks, rainy day, with kids, getting around. [British] English, personal tone ("our favourite..."). Only use places from my notes. Don't invent opening hours, prices or phone numbers.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 6 of 15ChatGPTGemini
Spot themes in a month of reviews
Reading reviews one at a time hides the pattern, such as five mentions of a noisy boiler in a month. A monthly summary shows what to fix and what to tell staff.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Export or copy last month's reviews from Google, Booking.com, Tripadvisor and Airbnb into one doc.
Remove guest names and any personal details.
Run the prompt below.
Check the counts by skimming the reviews yourself.
Share the fixes and talking points at your next team meeting.
The exact prompt
Copy, paste, then fill in the [brackets]
Here are last month's guest reviews from several platforms (no names):
[paste]
1. Group them into themes (cleanliness, noise, breakfast, staff, etc.) with counts.
2. Quote one short example per theme.
3. Suggest 3 fixes and 3 staff talking points.
Don't invent figures.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 7 of 15ChatGPTGemini
Send a post-stay thank-you that invites a direct booking
Every booking through an OTA costs commission. A warm thank-you inviting guests to book direct next time cuts that cost over time.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Check which guests agreed to marketing emails at booking or check-in.
Decide your direct-booking offer, such as a better rate or free breakfast.
Run the prompt below.
Set it up as an automated email in your property management system or email tool, sent 2 days after checkout.
Track how many direct bookings use the offer code.
The exact prompt
Copy, paste, then fill in the [brackets]
Write a post-stay email (under 120 words) for a small [UK] hotel.
Thank them for staying, offer [direct booking offer + code] for next time, and invite an honest review on [platform].
Warm and short, with an unsubscribe line.
✓ Check before you send
Only guests who opted in get it.
The review request is neutral, with no reward for good reviews.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 9 of 15ChatGPTGemini
Respond to a complaint during a stay
A problem fixed while the guest is still there rarely turns into a bad review. A fast, specific response is what saves it.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Find out the facts: what's wrong and what you can do and by when.
Run the prompt below.
Send it via the guest's preferred channel (in person first if possible).
Follow up after the fix to check they're happy.
Log the issue for your monthly review report.
The exact prompt
Copy, paste, then fill in the [brackets]
Write a short message (under 80 words) to a guest who complained about [issue].
Apologise, say what we're doing [action, time], and give a direct contact. Warm and specific.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 10 of 15ChatGPTGemini
Batch review replies into one weekly session
Replying to reviews as they arrive breaks up the day and some get missed. One weekly session with templates is quicker and more consistent.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Pick a weekly slot (e.g. Monday 10am) and put it in your calendar.
List every platform where you get reviews.
Run the prompt below for a routine and templates.
In each session, reply to negative reviews first, personalising each one.
Note recurring issues for your monthly report.
The exact prompt
Copy, paste, then fill in the [brackets]
Make a weekly review reply routine for a small hotel:
platforms to check [list], order (negative first), time limit, plus 3 short templates (positive, mixed, negative) with [DETAIL] where I'll personalise.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 11 of 15ChatGPTGemini
Ask for guest emails at check-in properly
Guest emails let you invite people to book direct, but only with clear consent. Asking properly at check-in builds a list you can use.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Decide what you'll send (occasional offers, a newsletter).
Run the prompt below.
Add the wording and an unticked box to your registration card or online check-in.
Record consent in your guest system.
Link your privacy notice.
The exact prompt
Copy, paste, then fill in the [brackets]
Write check-in card wording asking guests if they'd like occasional offers by email.
Include: an unticked opt-in box, what they'll get and how often, how to unsubscribe, and a link to our privacy notice. Under 60 words.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 12 of 15ChatGPTGemini
Reply to group and event enquiries
Group and event enquiries are valuable but need details before you can quote. A ready reply gets the right information fast.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
List what you need to quote: dates, rooms, meals, budget.
Run the prompt below.
Save it as a template in your email.
Send within a few hours of the enquiry.
Quote by the date you promised.
The exact prompt
Copy, paste, then fill in the [brackets]
Write a reply (under 150 words) to a group enquiry: [summary].
Thank them, ask for dates, number of rooms, meals, dietary needs, budget and any event space, and say when I'll send a quote.
✓ Check before you send
Dietary and allergy needs are handled by your kitchen, not the AI.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 13 of 15ChatGPTGemini
Write clearer shift handover notes
Missed handover details, like a late arrival or a broken shower, annoy guests and staff. A consistent format means nothing slips.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Take your rough end-of-shift notes.
Remove unnecessary guest personal details (use room numbers).
Run the prompt below.
Save it in your shared handover log.
The next shift signs to say they've read it.
The exact prompt
Copy, paste, then fill in the [brackets]
Turn my shift notes [paste] into a handover: arrivals, departures, special requests, issues, maintenance (with owner).
Bullet points, urgent items first. Use room numbers, not names.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Job 15 of 15ChatGPTGemini
Pass on guest dietary and allergy requests
Allergy requests made at booking can get lost before they reach the kitchen. A simple log makes sure the kitchen sees every one.
Time: 15 minutesCost: free tools work
A free AI chat tool (ChatGPT, Gemini, Copilot or Claude)
Steps
Run the prompt below to build a form or sheet.
Log every dietary and allergy request at booking.
The kitchen confirms each one and talks to the guest directly.
Check the log at each morning briefing.
The exact prompt
Copy, paste, then fill in the [brackets]
Make a simple log for dietary and allergy requests from bookings: booking ref, date, request, passed to kitchen (who, when), kitchen confirmed with guest (Y/N).
No advice on allergens.
✓ Check before you send
The kitchen confirms directly with the guest.
Allergen information comes from your kitchen records, not the AI.
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑
Questions hotels & b&bs ask
Is it safe to put guest details into AI?
Keep names, contact and payment details in your booking system. To draft a review reply or an email, AI only needs the review text and the facts, without surnames or booking references.
Which AI tool is free?
The free plans of ChatGPT, Gemini, Copilot and Claude handle review replies, pre-arrival emails and listing copy. WhatsApp Business is free for saved quick replies.
Will guests notice the replies are AI-written?
They will if you post the first draft. Add a specific detail from their stay and edit the wording into your own voice before you post.
Can AI write our local guide?
It can tidy your own recommendations, but it can invent opening hours and even places. Start from your own list and check every detail.
Privacy tip: don't paste customers' full names, addresses or other personal details into AI tools unless you need to and you've checked the tool's privacy settings.
Free, by email
Get the next playbook first
One new AI job for your kind of business, now and then. No spam, unsubscribe anytime. See our privacy notice.