Job 18 of 19 · Outline

Build a one-line-per-deal record of what commission disclosure was given, when and in what form, using labels instead of customer details

The problem

The FCA asks firms to gather the data needed to identify commission arrangements and disclosure practices, including where information is held by brokers, and gives examples of disclosure at the quote, proposal and agreement stage. A one-line-per-deal record of what was said or shown, at which stage and in what form (and where the document is kept) is a simple way to be able to find that information later. AI can build the record template and a short staff guide from your own wording. The FCA pages read do not require a per-deal record or give a retention period for dealers, so the record is good practice, and your principal or adviser decides how to use it.

What AI does

AI builds a one-line-per-deal record template and a short staff guide from your own process, using labels instead of customer details. Your principal or adviser decides how to use it.

Time

Time: One sitting to build, then a minute or two for each finance saleTools: ChatGPT, Gemini

The steps, in short

  1. Agree with your principal or adviser whether a per-deal record suits your firm.
  2. Note each point in a sale where you show or tell customers about commission, and how.
  3. Have AI build the template and a short staff guide.
  4. Store the deal records only in your own systems, not in any AI tool, and spot-check them each month.

A short sample prompt

Set up a log for finance sales, a single row each, using labels only, with these columns: [your column headings]. Then write a half-page staff guide on filling it in, using only my notes: [your process notes]

In the full playbook

  • 5 steps in full
  • The exact prompt to copy
  • A check-before-you-send list (5 points)
  • UK notes with official sources
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