Write a fair cancellation, lockout and no-access policy

Turning up to a locked door or a "sorry, not today" text costs you a paid slot. A clear, fair policy agreed upfront protects your income.

A free AI chat tool

Steps

1. Decide your rules: notice needed, the fee for late cancellation or no access, how payment is taken.
2. Run the prompt below.
3. Send it to every client before the first clean and get their agreement in writing.
4. Apply it consistently, with discretion for genuine emergencies.

The exact prompt

Write a short, friendly cancellation and lockout policy (under 200 words) for a [UK] cleaning business.
Notice needed: [hours]. Late cancellation fee: [£ or %]. Lockout or no access: [fee]; we wait [minutes] and try to call. Payment: [how and when]. Holidays: [how to pause].
Plain English, fair, no legal jargon. Use ONLY my rules. Also write a polite message (under 60 words) for charging a lockout fee.