Write a clear, fair booking and no-show policy
A clear policy, shown before people book, cuts no-shows and awkward conversations.
Steps
- Decide your rules first: deposit or not, how much notice to cancel, what happens with late arrivals and no-shows.
- Paste the prompt below into your AI tool with your rules filled in.
- Read the result carefully. Remove anything you didn't ask for.
- Put the policy on your booking page or app, in your Instagram highlights and on your website, so clients see it before they book.
The exact prompt
Write a short, friendly booking and cancellation policy for a [UK] hair salon. Plain [British] English, under 200 words, with short headings. Use ONLY these rules (don't invent extra fees or rules): - Deposit: [e.g. £10 for appointments over 1 hour, taken when booking] - Cancellation notice: [e.g. 48 hours to move or cancel and keep your deposit] - Late arrival: [e.g. more than 15 minutes late we may need to shorten or rebook] - No-show: [e.g. deposit kept] - Colour clients: [e.g. patch test needed before first colour appointment] Tone: warm and fair, not telling-off. End with how to contact us: [phone / Instagram / email].
✓ Check before you send
- Every rule matches what you decided, with no extra fees added.
- The fees are reasonable and clearly explained.
- Clients will see it before they pay a deposit.
UK notes extra
- Terms must be fair and made clear to clients upfront. Unfair or hidden terms may not be enforceable under the Consumer Rights Act 2015. CMA guidance on unfair contract terms.
- If you take deposits online, explain the refund rules in the booking flow, not only in small print.