From the AI playbook for hotels and B&Bs

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Job 4 of 16ChatGPTGeminiClaudeWhatsApp Business

Build a set of quick replies for guest messages

Saved answers to common questions make late-night messages a 10-second job and keep answers consistent across staff.

Time: 30 minutes onceTool cost: you can start with a free AI tool

A free AI chat tool, then WhatsApp Business quick replies or your booking inbox

Steps

Scroll back through a month of guest messages and list the questions that repeat.
Run the prompt with your real answers.
Save each as a quick reply (in WhatsApp Business: Settings → Business tools → Quick replies).

The exact prompt

Copy, paste, then fill in the [brackets]

Turn these common guest questions and my answers into short, friendly saved replies for [property name].
[question: my answer]
[question: my answer]
Each reply under 50 words, [British] English, ends with an offer to help further. Keep my facts exactly.

✓ Check before you send

Answers match current policy.
No personal or payment details in saved replies.
Staff know which replies exist.

UK notes extra

Guest registration details are personal data. Keep them in your booking system, not in AI chats. ICO: guidance for organisations (data protection).

Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑

More AI jobs for hotels and B&Bs

Reply to guest reviews, good and bad
Write a pre-arrival email that answers the usual questions
Refresh your listing and website description (subscribers)
Write a local guide guests actually use (subscribers)
Spot themes in a month of reviews (subscribers)
Send a post-stay thank-you that invites a direct booking (subscribers)
Offer extras before arrival (subscribers)

See all 16 jobs in the hotels and B&Bs playbook →

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