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Chase payment on insurance jobs
Insurance jobs can leave you waiting weeks for payment. A clear chase with the claim reference and documents gets it moving. Checking first whether the insurer pays you or pays the homeowner makes sure the chase goes to whoever owes you.
Time: 15 minutesTool cost: you can start with a free AI tool
Steps
- Check your contract or the homeowner’s instructions: does the insurer pay you directly, or pay the homeowner, who then pays you? Chase whoever owes you.
- Gather the claim reference, the insurer or loss adjuster contact, completion date, invoice number and amount, and a list of what you have already sent (completion photos, invoice, any signed completion note).
- Example (made up, for illustration only): a roofer replaced storm-damaged ridge tiles, and the insurer pays direct. Three weeks after the invoice, the chase quotes the claim reference, lists the documents already sent, and asks for an expected payment date. A short note tells the homeowner it has been sent.
- Run the prompt below with the brackets for the claim reference, address and amount left as they are. Fill them in afterwards in your own email.
- Send it to the right party, tell the homeowner, and diary a follow-up for seven days.
- If the second chase gets no answer, ring the claims handler or loss adjuster and note the call, and ask the homeowner to chase the insurer too, as they hold the policy.
The exact prompt
Write a polite, firm payment chase (under 120 words) from a roofing contractor to [INSURER / LOSS ADJUSTER / HOMEOWNER]. Facts: claim reference [CLAIM REF], property [ADDRESS], work [WORK IN ONE LINE], completed [DATE], invoice [INVOICE NUMBER] for [AMOUNT] sent on [DATE]. Documents already sent: [LIST]. Ask them to confirm whether anything else is needed and to give an expected payment date. Then write a 60-word note to the homeowner saying I have chased and what I asked for. Keep every square-bracket blank as it is. Do not threaten, do not mention interest, the law or the ombudsman, and do not add facts.
✓ Check before you send
- The chase goes to whoever owes you under your contract.
- Claim reference, invoice number, amount and dates are correct.
- Every document listed was really sent, and is attached again.
- The homeowner knows what you have chased.
- No homeowner name, address or claim reference went into the AI tool.
UK notes extra
- UK: if the homeowner thinks the insurer is handling the claim unfairly, it is the homeowner, as the policyholder, who complains: the Financial Ombudsman Service asks people to complain to the financial business first. This job does not say whether a complaint would succeed. Financial Ombudsman Service.
- UK: the homeowner’s name, address and claim details are personal data. ICO: advice for small organisations (data protection).
Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑