From the AI playbook for therapists and counsellors

New to AI? You don't need to learn anything first. Follow the steps below: open the tool, paste the prompt, fill in the [brackets], then check the result before you use or send it. See also how to use AI at work, for beginners.

Job 3 of 16ChatGPTCopilot

Write a clear cancellation policy for your client agreement

Late cancellations are hard to raise in the room. A clear, agreed policy makes it a non-issue.

Time: 20 minutesTool cost: you can start with a free AI tool

A free AI chat tool

Steps

Decide notice period, charges, illness exceptions, holidays, and how you handle missed sessions.
Run the prompt below.
Add it to your client agreement and discuss it at the first session.

The exact prompt

Copy, paste, then fill in the [brackets]

Write a short cancellation and payment section for a therapist's client agreement. Under 200 words.
Use ONLY these rules: notice [48 hours], late cancellation fee [full / 50%], illness [details], my holidays [notice given], payment [timing, method], fee review [notice].
Clear and kind, not legalistic.

✓ Check before you send

Rules are yours and applied consistently.
The agreement fits your professional body's guidance.
Clients agree before starting.

UK notes extra

UK: terms with clients must be fair and transparent. CMA: unfair contract terms guidance.

Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑

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See all 16 jobs in the therapists and counsellors playbook →

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