From the AI playbook for therapists and counsellors

New to AI? You don't need to learn anything first. Follow the steps below: open the tool, paste the prompt, fill in the [brackets], then check the result before you use or send it. See also how to use AI at work, for beginners.

Job 2 of 16ChatGPTClaude

Reply to new enquiries with a kind, boundaried template

Enquiries often arrive at a hard moment. A warm, prompt reply with clear next steps and crisis signposting matters.

Time: 20 minutes onceTool cost: you can start with a free AI tool

A free AI chat tool, to write the template once (never paste in an actual enquiry)

Steps

Decide your process: free initial call or not, availability, fees, waitlist.
Run the prompt below. Don't include anything from a real enquiry.
Save it as an email template and personalise it each time.

The exact prompt

Copy, paste, then fill in the [brackets]

Write an email template for a therapist replying to a new enquiry. Under 160 words.
Include: thanks for reaching out, my process [e.g. free 15-minute call], current availability [placeholder], fees [placeholder], and a gentle line: "I don't provide crisis support. If you're in immediate danger or need urgent help, please contact [local emergency number / crisis line]."
Warm, calm, no clinical comments. Placeholders: [Name], [dates].

✓ Check before you send

Crisis signposting is correct for your country.
No real enquiry details went into the AI tool.
Availability is accurate.

UK notes extra

UK crisis signposting: Samaritans (116 123) and NHS mental health services.

Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑

More AI jobs for therapists and counsellors

Write a clear cancellation policy for your client agreement
Follow up consultation requests that don't book
Write a warm, clear "about and approach" page (subscribers)
Structure a CPD reflection from a course you attended (subscribers)
Draft a general wellbeing article or newsletter (subscribers)
Keep a simple enquiry log (subscribers)
Contact a client who has stopped replying (subscribers)

See all 16 jobs in the therapists and counsellors playbook →

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