From the AI playbook for holiday let hosts

New to AI? You don't need to learn anything first. Follow the steps below: open the tool, paste the prompt, fill in the [brackets], then check the result before you use or send it. See also how to use AI at work, for beginners.

Job 1 of 19ChatGPTGemini

Reply to a bad review calmly and publicly, without losing your temper

A bad review sits on your listing for every future guest to read, and the instinct is to defend yourself on the spot. A calm public reply that thanks the guest, says what you'll do and doesn't argue shows future guests how you treat problems.

Time: About 10 minutes per reviewTool cost: you can start with a free AI tool

A free AI chat tool, then your own email or messaging app

Steps

Read the review twice and check your messages, check-in notes and photos for what actually happened.
Decide what you'll say about what you'll change, and what you won't concede.
Paste the review and your facts with the prompt below. Ask for a public reply under 80 words.
Remove anything defensive, any personal detail about the guest, and any promise you can't keep.
Post it, wait a day, and read it again as a stranger would.

The exact prompt

Copy, paste, then fill in the [brackets]

I'm a UK holiday let host. A guest has left this review: [paste the review].
Facts from my records: [what the guest booked, what they raised during the stay, what I did].
Write a calm, public reply under 80 words: thank them for staying, acknowledge the problem in one sentence, say what I've done or will do about it [e.g. replaced X, changed the cleaning checklist], and wish them well. Don't argue, don't blame the guest, don't name them or share private details and don't promise refunds or compensation.

✓ Check before you send

Every fact in the reply matches your records.
No private details about the guest or their party are included.
You've not offered a refund or compensation unless you meant to.
Someone who has never met you would find the reply reasonable.

UK notes extra

Don't post fake reviews, or ask friends to pretend to be guests. CMA: what businesses need to know about unfair commercial practices.
Customers have rights if a service isn't provided with reasonable care and skill. GOV.UK: consumer protection rights.
The platform's own advice on responding to a review: Airbnb: how to handle a bad review.

Last reviewed Oct 2026. Free tools change. If a screen looks different, the steps still apply.Back to top ↑

More AI jobs for holiday let hosts

See all 19 jobs in the holiday let hosts playbook → · AI agent playbooks for holiday let hosts →

The full playbook

Unlock the other 16 holiday let hosts jobs

Every job has the full steps, the exact prompt, a check-before-you-send list and optional UK notes. We keep adding new jobs and new niches, and re-checking existing jobs, while you subscribe. Monthly, cancel anytime, instant access, no password.

Just holiday let hosts

£5 a month

Every job in holiday let hosts, including its agent playbooks, plus the updates we make to it.

Subscribe · £5/mo

3 niches

£12.99 a month

Starts with holiday let hosts; you pick the other two (or swap later) on your account page.

Subscribe · £12.99/mo

All niches

£19.99 a month

All 81 niches, and every new one we add. Or £149 a year: save £90.88.

Subscribe · £19.99/mo or £149 a year (save £90.88)

Cancel anytime. One click in Stripe's billing page, no emails or phone calls: how to cancel.

Pay securely with Stripe. Prices include any VAT. Digital content: at checkout you ask for instant access and agree you lose the 14-day right to cancel once it starts. Terms · Privacy · Pricing · Already subscribed? Sign in